1. General Policy

At [Your Scuba Diving Center], we understand that plans can change. We aim to provide flexibility and transparency regarding cancellations and refunds. Please read the following terms carefully.

2. Cancellation by Customer

• Full Refund: Cancellations made more than 1 days prior to the scheduled dive date will receive a full refund.
• Partial Refund: Cancellations made before Going to the Boat on the dive date will receive a 50% refund.
• No Refund: Cancellations made when You Go to the boat of the dive or no-shows will not be eligible for a refund.
• Rescheduling: Customers may reschedule their dive up to 24 hours before the scheduled time without penalty, subject to availability.

3. Cancellation by Us

• Weather Conditions: For your safety, dives may be canceled due to unfavorable weather or sea conditions. In such cases, we offer a full refund or reschedule the dive at no additional cost.
• Unforeseen Circumstances: In the event of equipment failure, staff illness, or other unforeseen circumstances, we will provide a full refund or the opportunity to reschedule.

4. Refund Process

• Refunds will be processed within [number] business days of cancellation.
• Refunds will be made to the original payment method (credit card, bank transfer, etc.).
• Payment gateway fees or other transaction fees may be deducted from the refund amount.

5. Non-Refundable Items

• Booking Fees: Any booking fees or service charges are non-refundable.
• Gift Vouchers: Purchases made with gift vouchers are non-refundable but may be rescheduled.

6. Special Circumstances

• Medical Emergencies: If you are unable to attend your dive due to a medical emergency, please provide valid medical documentation, and we will assess your eligibility for a full or partial refund.
• Group Bookings: For group bookings, the cancellation policy applies to the entire group unless otherwise specified.